Terms & Conditions

Dispatch and Deliveries

All order submissions are obligation free until the final invoice has been issued and confirmed by phone or email. If delivery is required, the fee will be determined upon submission of the order. As standard, delivery is free within 10km radius of Banksia Grove, and capped at $25 for deliveries within 35km of Banksia Grove. Delivery is free for orders over $1000 within 35kms of Banksia Grove. All prices include GST.

Payment for supply of materials will only be accepted once the dispatch and delivery details have been confirmed by both parties and an invoice issued. All materials will be inspected upon arrival/collection and will be free from damage.

Once you have submitted your order request, Simply Soakwells will contact you to confirm your order, delivery fee (if any) and delivery/collection date. Upon acceptance, an invoice will then be issued with the payment details.

Payment can be made in cash on delivery, by electronic transfer or by credit card over the phone or via our on-line payment gateway (1.4% surcharge).


No returns will be accepted after payment, dispatch and/or delivery of materials has been completed.


While Simply Soakwells will endeavor to provide you with the best advice and materials to ensure you complete a professional soakwell installation that will last a lifetime, in the spirit of DIY projects, Simply Soakwells accepts no responsibility for failure of soakwells or soakwell plumbing as a result of weather or non-weather conditions. Simply Soakwells is also not responsible for any costs incurred by the owner or any third party as a result of failure of soakwells or soakwell plumbing.

Online Payment Terms & Conditions

All prices are shown in Australian Dollars ($AUD). Credit card transactions are processed securely through the CBA Virtual Payment Client gateway and attract a 1.4% processing fee. We do not store credit card details. After payment, an invoice will be issued to you as confirmation of your transaction. If you have been charged in error, please contact us to discuss a refund.

Privacy Policy

Simply Soakwells respects your privacy. Our privacy principles embody the National Privacy Principles in the Privacy Act 1988 (Privacy Act). To view our full privacy policy, please click on the link.

Simply Soakwells Privacy Policy